Refund and Payment Policy
Bluepip Academy International Effective Date: 17 March 2026
1. Overview
This Refund and Payment Policy (“Policy”) explains how Bluepip Academy International (“Bluepip Academy”, “we”, “our”) handles payments, billing, credits, and refunds in connection with our tutoring platform.
This Policy forms part of our Terms of Service and should be read alongside the Parent & Student Enrolment Agreement.
2. Payment Terms
2.1 Advance Payment
All tutoring fees are payable in advance before sessions commence for each billing period. Sessions will not begin until payment has been received and confirmed.
2.2 Accepted Payment Methods
For Nigerian users:
- Paystack — debit/credit cards, bank transfer, USSD, QR code
For international users:
- Stripe — international credit and debit cards (Visa, Mastercard, American Express)
Bank transfer (all users):
- Manual bank transfers are accepted. Payment must be made to the account details provided on the invoice. Transfers must be verified manually by our billing team, which may take up to 2 business days. Sessions will commence only after verification.
- When paying by bank transfer, you must email proof of payment (screenshot or transaction confirmation) to billing@bluepipacademy.com with your registered email address and student name.
2.3 Invoicing
Invoices are issued to the Parent’s registered email address at the start of each billing cycle. All invoices are also accessible via the Billing section of the Parent Dashboard.
2.4 Payment Due Date
Payment is due by the date specified on the invoice, typically the first day of each term or billing period. We will send a reminder email 7 days before the due date and again on the due date.
2.5 Late Payment
If payment is not received by the due date:
- A payment reminder will be sent on the due date and again 3 days after
- The Student’s account may be temporarily suspended after 7 days of non-payment
- Suspension will be lifted as soon as payment is received and confirmed
- Outstanding balances not resolved within 30 days may be referred to a debt recovery process
Bluepip Academy is not liable for any interruption to the Student’s studies caused by account suspension due to non-payment.
2.6 Currency
Fees are quoted and charged in the currency applicable to the Parent’s account, as agreed at enrolment:
- Nigerian parents: Nigerian Naira (NGN)
- International parents: US Dollars (USD) or as otherwise agreed
Bluepip Academy is not responsible for currency conversion costs or exchange rate fluctuations applied by the Parent’s bank or payment provider.
3. Pricing and Fee Changes
3.1 Current Fees
The applicable tuition fees are communicated to the Parent at the time of enrolment and displayed in the Parent Dashboard. Fees vary based on:
- Number of subjects enrolled
- Number of sessions per week per subject
- Session type (1-on-1 or group)
- Student’s age group and level
3.2 Fee Changes
Bluepip Academy reserves the right to adjust its fee structure. We will provide at least 30 days’ written notice by email before any price increase takes effect. Price changes will not affect fees already paid for the current billing period.
4. Refund Policy
4.1 Sessions Cancelled by Bluepip Academy or the Teacher
If a session is cancelled due to:
- Teacher absence (excused or unexcused)
- Platform technical failure attributable to Bluepip Academy
- Force majeure event beyond the Platform’s control
The Parent will receive a full credit for that session, applied to the next invoice. If the Parent prefers a cash refund instead of a credit, they may request this from billing@bluepipacademy.com and we will process it within 10 business days.
4.2 Sessions Cancelled by the Parent or Student
| Notice Given | Outcome |
|---|---|
| 24 hours or more before the session | Credit for one rescheduled session (at Platform’s discretion and subject to teacher availability) |
| Less than 24 hours before the session | No refund or credit — session fee is charged in full |
| No notice given (student no-show) | No refund or credit — session fee is charged in full and teacher is compensated |
4.3 Enrolment Cancellation Mid-Term
If the Parent cancels enrolment before the end of a paid term:
- A pro-rata credit will be calculated based on the number of sessions remaining in the billing period that have not yet been delivered
- An administration fee of 10% of the remaining credit will be deducted
- The remaining credit will be refunded to the original payment method within 10 business days
Example: If 8 sessions remain in a paid term of 12 sessions, and the per-session fee is ₦15,000, the refundable amount before the admin fee would be ₦120,000. After the 10% admin fee (₦12,000), the refund would be ₦108,000.
4.4 Cancellation Before Sessions Begin
If the Parent cancels after paying but before any sessions have been delivered:
- A full refund will be issued within 10 business days, provided cancellation is requested within 14 days of payment
- Cancellations requested more than 14 days after payment but before sessions begin will incur a 10% administration fee
4.5 Non-Refundable Items
The following are not eligible for refund under any circumstances:
- Sessions that have been delivered
- Administration fees
- Fees for sessions missed by the student without adequate notice
- Payment processing fees charged by Paystack or Stripe
4.6 Exceptional Circumstances
Bluepip Academy may, at its sole discretion, offer a refund, credit, or waiver outside of this Policy in cases of genuine exceptional circumstances (such as serious illness or bereavement). Such requests must be made in writing to billing@bluepipacademy.com with supporting documentation. We will respond within 5 business days.
5. Disputes and Chargebacks
5.1 Raising a Billing Dispute
If you believe you have been incorrectly charged or have a query about an invoice, please contact us at billing@bluepipacademy.com within 14 days of the invoice date. We will investigate and respond within 5 business days.
We strongly encourage you to contact us before initiating a chargeback with your bank or card provider, as we can usually resolve billing issues quickly and directly.
5.2 Unauthorised Chargebacks
If a Parent initiates a chargeback with their bank or payment provider without first contacting Bluepip Academy, we reserve the right to:
- Dispute the chargeback
- Suspend the account pending resolution
- Recover costs associated with the chargeback process
6. Teacher Payment (Wallet System)
6.1 Session Credits
Teachers are not subject to the parent billing system. Instead, teachers are compensated through a wallet system. For full details of teacher payment terms, please refer to the Teacher Service Agreement.
7. Questions
For all billing and payment enquiries:
Email: billing@bluepipacademy.com Parent Dashboard: Billing & Payments section Website: https://academy.bluepip.com.ng/contact
Response time: 1–2 business days.